SHIPPING & RETURNS

At Veloura, your satisfaction and trust are our priority. 🤍 We want every order to arrive safely and every purchase to feel worry-free.

📦 SHIPPING

We carefully prepare and package every order to make sure your Veloura products arrive safely.

Processing: Orders are usually processed within 1–3 business days.

Delivery: Estimated delivery time is Monday to Friday, depending on your location.

Once your order has shipped, you’ll receive a tracking number by email so you can follow your package every step of the way.

Please make sure your shipping address is correct before completing your order.

↩️ RETURNS

We want you to feel confident shopping with Veloura.

Because our products are skincare and for hygiene and safety reasons, opened or used products cannot be returned.

If you receive a damaged, defective, or incorrect product, please contact us within [7/14] days of delivery at velourasupportus@gmail.com. Include your order number and a photo of the product, and our team will be happy to help.

💕 Your Trust Matters

We believe you should feel confident when shopping with Veloura. If something isn't right with your order, please reach out to us — we're here to help.

Veloura — skincare you can trust.