PRIVACY POLICY

PRIVACY POLICY

 

At KORMESIC we respect your privacy and are committed to protecting your personal data.

This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you visit kormesic.com, purchase our products, contact us, subscribe to our marketing communications, interact with us on social media, or otherwise use our services.

1. WHO WE ARE

The company responsible for your personal data is:

Legal Business Name: VELOURA
Trading Name: VELOURA
Email: VELOURESUPPORTUS@GMAIL.COM
Website:VELOURA.COM

2. WHAT PERSONAL DATA WE COLLECT

Depending on how you interact with us, we may collect the following categories of personal data:

A. Information you provide directly

This may include:

  • Full name

  • Email address

  • Telephone number

  • Billing address

  • Shipping/delivery address

  • Account login details

  • Order and purchase information

  • Product preferences

  • Information you provide when contacting customer service

  • Information submitted through forms on our website

  • Reviews, feedback, photographs, or other content you voluntarily submit

  • Marketing preferences

  • Information you provide when entering competitions, giveaways, or promotions

B. Payment information

When you make a purchase, payment information may be processed by our third-party payment providers.

We generally do not store your complete payment card number or security code on our own systems. Payment information may instead be collected and processed directly by our payment service providers in accordance with their own privacy policies and security practices.

Our payment providers may include:

Visa, Mastercard, American Express, Maestro, UnionPay, Apple Pay, Google Pay , Shop Pay 

C. Information collected automatically

When you visit our website, we may automatically collect certain technical information, including:

  • IP address

  • Browser type and version

  • Device type

  • Operating system

  • Language settings

  • Approximate location

  • Referring website

  • Pages viewed

  • Links clicked

  • Time spent on our website

  • Website interaction information

  • Information about how you use our website

Some of this information may be collected through cookies, pixels, tags, or similar technologies.

D. Information from third parties

We may receive information about you from third parties where permitted by law, including:

  • Payment providers

  • Delivery and logistics providers

  • E-commerce platforms

  • Marketing platforms

  • Analytics providers

  • Social media platforms

  • Advertising platforms

  • Fraud prevention services

3. HOW WE USE YOUR PERSONAL DATA

We may use your personal data for the following purposes:

To process and fulfill orders

We may use your information to:

  • Process purchases

  • Process payments

  • Deliver products

  • Provide order confirmations

  • Send shipping and delivery updates

  • Manage returns, refunds, and exchanges

  • Provide customer support

  • Maintain records of transactions

To manage your account

If you create an account, we may use your information to:

  • Create and maintain your account

  • Authenticate your account

  • Provide account-related services

  • Maintain your order history

  • Help you manage your preferences

To communicate with you

We may use your contact information to respond to:

  • Customer service inquiries

  • Product questions

  • Complaints

  • Requests

  • Other communications you send to us

Marketing

Where permitted by law, and where required, with your consent, we may send you:

  • Promotional emails

  • Product launches

  • Discounts and special offers

  • Skincare tips

  • Newsletters

  • Information about our products and brand

You can unsubscribe from marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly.

Website improvement and analytics

We may use information about how visitors use our website to:

  • Understand website traffic

  • Improve website functionality

  • Improve our products and services

  • Analyze customer behavior

  • Identify technical problems

  • Measure marketing performance

Where required by law, we will obtain your consent before using non-essential cookies or similar tracking technologies.

Fraud and security

We may process personal data to:

  • Detect and prevent fraudulent transactions

  • Protect our website and systems

  • Prevent unauthorized activity

  • Protect our customers and business

  • Investigate suspected misuse of our services

Legal and regulatory purposes

We may process personal data where necessary to:

  • Comply with applicable laws

  • Respond to lawful requests from authorities

  • Establish, exercise, or defend legal claims

  • Maintain appropriate business records

  • Enforce our terms and policies

4. LEGAL BASES FOR PROCESSING

Where the GDPR applies, we process personal data only where we have an appropriate legal basis.

Depending on the circumstances, these may include:

Performance of a contract

We may process your information when necessary to enter into or perform a contract with you, such as processing and delivering an order.

Legal obligation

We may process information where necessary to comply with a legal or regulatory obligation.

Legitimate interests

We may process information where necessary for our legitimate interests, provided that those interests do not override your fundamental rights and freedoms.

Examples may include:

  • Operating and improving our business

  • Website security

  • Fraud prevention

  • Customer service

  • Certain forms of direct marketing where legally permitted

  • Maintaining business records

Consent

We may rely on your consent where required by law, including for certain:

  • Marketing communications

  • Non-essential cookies

  • Analytics

  • Personalized advertising

  • Other optional processing activities

Where processing is based on consent, you may withdraw your consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal. Consent should be freely given, specific, informed, and capable of being withdrawn.

5. INTERNATIONAL DATA TRANSFERS

Some of our service providers may process personal data outside the European Economic Area (“EEA”).

Where personal data is transferred outside the EEA, we will take appropriate steps to ensure that the transfer is carried out in accordance with applicable data protection law.

Depending on the circumstances, this may include relying on:

  • An adequacy decision;

  • Standard Contractual Clauses;

  • Appropriate safeguards; or

  • Another legally recognized transfer mechanism.

Where appropriate, additional safeguards may be implemented to protect your personal data.

6. HOW LONG WE KEEP YOUR INFORMATION

We retain personal data only for as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

The length of time we retain information depends on factors including:

  • The purpose for which it was collected;

  • Whether you maintain an account with us;

  • Whether there is an ongoing business relationship;

  • Legal, tax, accounting, or regulatory requirements;

  • The need to establish, exercise, or defend legal claims;

  • Our legitimate business needs.

When personal data is no longer required, we will securely delete it, anonymize it, or otherwise dispose of it in accordance with applicable law.

7. YOUR DATA PROTECTION RIGHTS

Depending on your location and applicable law, you may have rights regarding your personal data.

These may include the right to:

  • Request access to your personal data;

  • Request correction of inaccurate or incomplete information;

  • Request deletion of your personal data;

  • Request restriction of processing;

  • Object to certain processing;

  • Receive certain personal data in a portable format;

  • Withdraw consent where processing is based on consent;

  • Object to direct marketing;

  • Lodge a complaint with a supervisory authority.

You have the right to object to the processing of your personal data for direct marketing purposes at any time.

To exercise your rights, contact us at:

VELOUROSUPPORTUS@GMAIL.COM

We may need to verify your identity before completing certain requests.

We will respond to valid requests within the time period required by applicable law.

8. MARKETING COMMUNICATIONS

If you have subscribed to receive marketing communications from us, we may send you information about our products, promotions, launches, events, and other brand-related content.

You can unsubscribe at any time by:

  • Clicking the “unsubscribe” link in our marketing emails; or

  • Contacting us at Velourosupportus@gmail.com

Please note that even if you opt out of marketing communications, we may still send you essential transactional communications, such as order confirmations, shipping updates, payment notices, or information relating to your purchases.

9. DATA SECURITY

We take reasonable technical and organizational measures designed to protect personal data against unauthorized access, loss, misuse, alteration, disclosure, or destruction.

However, no method of transmission over the internet or method of electronic storage is completely secure.

While we work to protect your personal information, we cannot guarantee absolute security.

10. CHILDREN'S PRIVACY

Our website and services are not intended to knowingly collect personal information from children where doing so would be prohibited by applicable law.

If you believe that a child has provided us with personal information without appropriate authorization, please contact us at:

VELOUROSUPPORTUS@GMAIL.COM

If we become aware that we have collected personal data from a child in circumstances where this is not permitted, we will take appropriate steps to delete the information.

11. CONTACT US

If you have questions, concerns, or requests regarding this Privacy Policy or our use of personal data, please contact us:

VALOURA

Email: Velourosupportus@gmail.com


12. RIGHT TO COMPLAIN

If you believe that we have not handled your personal data appropriately, we encourage you to contact us first so that we can try to resolve your concern.

You also have the right, where applicable, to lodge a complaint with the data protection supervisory authority in your country.

If your business is established in Greece, the relevant supervisory authority is the:

Website: VELOURA.com

13. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to our business, services, technology, or applicable legal requirements.

When we make changes, we will update the date at the top of this Privacy Policy.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.

 

© 2026 VELOURA. All rights reserved.